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Collins Product Returns, Refunds and Exchanges

Should you order any stock item in error we will gladly accept it back for credit against another of similar or greater value provided the item has not been used and in saleable condition.

We reserve the right to charge a 10% handling charge plus postage charge for items that are returned due to customer error if other goods are not required as a replacement.

We also reserve the right to refuse returned dated items once the year of the diary has started, as per The Consumer Protection (Distance Selling) Regulations 2000 section 13c.

If any item is supplied in error on our part please return for full refund of purchase price and any postal charge incurred.

To begin the process of your refund please fill in and submit the form below. 

Alternatively you can download  a copy of our returns form PDF and mail this form to our office at:  Collins Debden Ltd, Campsie View, Westerhill Road, Bishopbriggs, Glasgow, United Kingdom, G64 2QT
Your name  
Your email address  
Order number  
Product(s) in your order that you wish to return  
Reason for the return  

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